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Leaping Into The Technological Innovation

HTI is a great solutions provider. They help you see your business operating at maximum and design a path to get you there. They provide complete customer service, business automation, and information management solutions tailored to each company’s unique needs. We can improve your ability to deliver, collect and process information and automate manual tasks to achieve your goals.

What can HTI do for you?

  • Improve Your Customer Service Operations
  • Increase Productivity and Job Satisfaction
  • Eliminate Administrative Bottlenecks and Reduce Cycle Times
  • Reduce Overhead and Expenses
  • Get Employees the Information They Need Faster and More Efficiently
  • Gain a Competitive Advantage
  • HTI Solutions:
  • Self-Service Web Solutions
  • Let people do business with you over the Internet.
  • Interactive Voice Response
  • Allow user access to information and services over the phone.
  • Call Handling Solutions
  • Improve the efficiency with which you handle incoming calls.
  • Multi-Media System Integration & Workflow Automation
  • Combine Internet, phone, fax, data, and email systems with application programming for a complete, robust solution.

CORPORATE FACT SHEET

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Founded in 1986, Headquartered in Marlborough, MA with regional offices located in Austin, TX, Washington, DC, Phoenix, AZ, Denver, CO, Washington, DC, Detroit, MI, Raleigh, NC, Washington, OR, and New Haven, CT.

Corporate partnerships with Lucent Technologies, formerly AT&T, Edify Corporation, UNISYS Corporation, Sun Microsystems, Netscape, Fujitsu, Microsoft, Novell, and Hewlett-Packard.

In 1992, Southern New England Telephone (now Southwestern Bell), purchased a 20% minority equity position in HTI.

Over 500 customers in the US, Canada, and Latin America.  Industry experience includes financial services, insurance and healthcare, retail, manufacturing, utilities and government.

HTI has experienced over 200% growth in revenue over the past five years.

HTI can create powerful self-service solutions using advanced Internet, voice response, and system integration technologies to help you solve a variety of business problems.  In general, our solutions are used to improve customer satisfaction, offer service 24 hours a day, reduce overhead and expenses, shorten cycle times and automate manual tasks for increased productivity.

HTI offers an integrated platform for offering Internet Banking and/or Telebanking services to your customers.  These solutions are designed to reduce the institutions cost per transaction, promote better service to engender customer loyalty and give you bank a competitive advantage.

CALL HANDLING SOLUTIONS

In the era of instant communication, call centers have evolved as a company’s nerve center — it is here that most customer contact takes place and here that customers form their opinions about the company. HTI’s call handling solutions help companies manage these centers to provide the fastest service thereby ensuring caller satisfaction.

HTI offers two methods for improving call center management. The first is to automate routine inquiries and functions, thereby offloading these tasks from customer service personnel. Interactive Voice Response (IVR) and/or Web-Enablement accomplish this by allowing callers to use their telephone or Web browser to directly access the information they need and act upon it. On average, this can offload 30% to 60% of a company’s total call volume.

Once an automation solution is implemented, companies can look to improving the management of live calls. HTI offers a variety of solutions including Call Queuing, Call Routing, and Computer-Telephony Integration. These applications contribute to better service, the reduction of expenses, faster call handling and increased caller satisfaction.